Return Policy


FAQ

What Can I Return?

Automatic Door and Hardware is a manufacturer and distributor of commercial doors and hardware. All of our products are either manufactured per customer's order request or assembled per customer's order. As an example we offer commercial door locks with many different lever designs, colored finishes, and latchbolt functions. Each commercial door lock is carefully assembled per customer's order. Automatic Door and Hardware offers millions of variations of all commercial door products including but not limited to exit devices, locksets, door closers, thresholds, weatherstripping, access controls, steel doors and frames, automatic doors, and much more. For these reasons, all of the products listed on our website are not returnable.

We offer some of the fastest product assembly in the industry and many of our items can be shipped within 24 hours unless specified on the product page. Each item on our website is clearly labeled above the price as "non-returnable" to avoid any confusion to our customers. If you are unsure if a product will work for your application, please contact our customer service team and we can help guide you to the correct product. Please do not purchase any products which you are unsure of, since these items are not returnable.

What If I Ordered The Wrong Product?

Since all of the products on our website are manufactured or assembled per customer's order, we are unable to offer any exchanges. We want to send you the right product for your job. If you have any doubts or questions, please consult our customer service team ahead of time and we can help guide you to the correct products.

Need Assistance? Our Customer Support Team Is On Stand By Waiting To Help!

Mailing Address

Automatic Door and Hardware
9221 E Baseline Rd
Ste. 109-263
Mesa, AZ

How To Get In Touch With Us

Have a questions, need help or customer support? Contact us by email. We generally answer immediately during our business hours. If contacted after hours, we will respond the following business day.

Phone

Please note our customer support phone and text line has been discontinued and all customer support is now handled through email. This is to protect the customer, so that there is written documentation for all inquiries and quotations. This also holds us accountable and prevents any miscommunication errors including order mix ups, wrong order quantities, inaccurate dimensional sizes, or wrong ship to addresses.

Text

On the go? Text us! Text to custsvc@autodoorandhardware.com (When texting simply use the email address custsvc@autodoorandhardware.com where the telephone number would go)

Email

Sales: custsvc@autodoorandhardware.com
Order Status: custsvc@autodoorandhardware.com
Support: custsvc@autodoorandhardware.com
General: custsvc@autodoorandhardware.com


Website Ordering Hours

Mon-Fri: 24 Hours
Sat and Sun: 24 Hours

Business Hours

Mon-Fri: 8am - 3:30pm PST
Sat-Sun: Closed

Mon-Fri: 11am - 6:30pm EST
Sat-Sun: Closed

Tech Support Hours

Product Specialists
Mon-Fri: 8am - 3:30pm PST
Sat-Sun: Closed

Mon-Fri: 11am - 6:30pm EST
Sat-Sun: Closed