How to Get an Automatic Door Back on Track

Automatic doors are a great convenience for customers and visitors, but they can sometimes encounter problems. One of the most common issues is when an automatic door comes off its track. This can happen for a variety of reasons, including heavy use, dirt and debris buildup, or mechanical failure. Here are some steps to follow to get your automatic door back on track and working properly.

Step 1: Turn Off the Power

The first thing you need to do when an automatic door comes off its track is to turn off the power. This will ensure that the door cannot move while you are working on it and will prevent any accidents or injuries.

Step 2: Check the Track for Debris

The most common reason for an automatic door to come off its track is due to dirt and debris buildup. Check the track thoroughly for any dirt, dust, or debris that may be causing the problem. If you find any, use a soft-bristled brush or a vacuum cleaner to remove it. This should help the door move more smoothly along the track.

Step 3: Check The Bottom Guide

The bottom guide on an automatic door are what allow it to move along the bottom track. If the bottom guides are worn out or damaged, the door may come off its track. Check the bottom guides to make sure they are in good condition. If they are worn or damaged, they will need to be replaced. If they look fine, adjust the bottom guides to ensure they are in the correct position on the track.

Step 4: Adjust the Top Rollers

The top rollers on an automatic door are what allow it to slide along the top track. If the rollers are worn out or damaged, the door may come off its top track. Check the rollers to make sure they are in good condition. If they are worn or damaged, they will need to be replaced. If they look fine, adjust the rollers to ensure they are in the correct position on the track. Be sure the anti riser roller is adjusted properly to ensure the door will not be able to derail.

Step 5: Realign the Door

Once you have checked the track for debris and adjusted the bottom guides and rollers, you can try to realign the door on the track. This may require some force, so be careful not to damage the door or the track. Gently push the door back onto the track and move it back and forth a few times to ensure it is properly aligned.

Step 5: Test the Door

After you have realigned the door on the track, turn the power back on and test the door to make sure it is working properly. If the door is still not functioning correctly, there may be a mechanical problem with the door or the track that requires professional repair.

Conclusion

An automatic door coming off its track can be a frustrating problem, but it is often easily fixable. By following these steps, you can get your automatic door back on track and working properly. If you encounter a problem that you cannot fix yourself, it's always best to call a professional for repair or replacement. Automatic Door and Hardware is the nation’s #1 supplier of automatic doors and replacement parts. Contact us for all your automatic door needs.

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